TERMS OF SCREEN AND PROTECT FOR GUESTS

The terms set out here govern the Screen and Protect Programme (“Protection”) provided by Truvi Technologies Ltd (“Truvi” or “we” or “us” or “our”) to Hosts and Guests (“you”). These terms may be amended, modified, or updated from time to time at Truvi’s sole discretion. Please note any Protection Payments made pursuant to these terms will be determined at our sole discretion.

1. WHAT IT IS

1.1. For a non-refundable fee as stated on the Platform, the Guest can purchase Protection for Property Damage up to a specified amount, details of which will be provided in the Listing for any Accidental Damage to the Property and/or its contents caused by the Guest during the Booking. This non-refundable payment will not count towards covering any additional post-Booking Charges. 1.2. The Platform shall specify the payment required for the Protection.

2. HOW IT WORKS 2.1. The Platform shall specify whether the option of a Protection is available. Details of the Protection will be clearly set out on the Platform.

3. NOT INSURANCE 3.1. Any payment by us pursuant to these terms for Protection is discretionary and reliant on our sole discretion. If we do not remit any Payments, we shall notify you in writing. Our decision shall be deemed final.

4. LIMITATIONS AND EXCLUSIONS 4.1. The Protection covers Accidental Damage only. Any criminal, malicious and/or wilful damage is not covered. 4.2. Notwithstanding Clause 4.1, the Guest remains liable for Property Damage to, at or in the Property during the Booking which was caused by their own action or inaction. 4.3. The Guest remains liable for any Malicious Damage, Theft, pet damage (other than a service animal) and any fee associated with the Property Damage to, at or in the Property during the Booking which was caused by their own action or inaction. 4.4. We bear no liability for any Booking that has not received an “Approved” status. We shall not be held liable for any damage resulting from errors or omissions in information, instructions, or scripts provided by the Host in connection with the Services. We assume no responsibility for actions taken at the Host’s discretion. 4.5. We will not make any Protection Payment pursuant to these terms in respect of any: 4.5.1. unpaid Booking; 4.5.2. Acts of Nature; 4.5.3. Property Damage which cannot be proved to have been caused by a Guest during a Booking; 4.5.4. Cosmetic Damage or Wear and Tear; 4.5.5. Property Damage from any party which took place with the Host’s consent; 4.5.6. Property Damage which the Host could reasonably have expected or foreseen; 4.5.7. bodily injury or other loss suffered by a Host or Guest; 4.5.8. alternative accommodation costs for the Guest or Host; 4.5.9. interruption of business, loss of market and/or loss of use of the Property or consequential loss of income; 4.5.10. Property Damage which was caused by any pet (other than a service animal) which the Host permitted to stay at the Property; and 4.5.11. Infestation.

5. SETTLEMENT 5.1. The Guest only may be covered for any Accidental Damage up to the value specified on the Platform. However, if the Guest causes damage that exceeds the Protection’s coverage, they can be pursued for compensation in respect of that additional amount by either us or the Host. 5.2. In the event that the Guest defaults on payments related to Property Damage the Guest is liable for, we maintain an internal watchlist. Guests may be added to this watchlist until any outstanding balance after the due date is settled. Once the payment is received and the balance is cleared, the Guest will be promptly removed from the watchlist. You can find more information via Truvi’s Privacy Policy.

6. DAMAGE IN EXCESS OF WAIVER 6.1. In the event that the Property Damage exceeds the maximum value under this Protection (as mentioned on the Platform), such damage shall not be protected under these terms.

7. ADJUDICATION SERVICE 7.1. The Host and the Guest will be given an opportunity to submit relevant evidence to the Adjudication Service before a finding is made. 7.2. You acknowledge and agree that the decision of the Adjudication Service is final and binding upon them and constitutes final determination of any Charges due and payable by the Guest in respect of the Booking. 7.3. This does not impact the right of the Guest to bring independent legal proceedings in respect of a Booking should they wish to challenge the final decision of the Adjudication Service.

8. GUEST WARRANTY AND LIABILITY 8.1. The Guest warrants and agrees that they remain liable to pay any sums owed to the Host under this Agreement on a joint and several basis with any other Guests.

9. GENERAL 9.1. These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts. 9.2. The unenforceability or invalidity of any clause in these terms shall not have an impact on the enforceability or validity of any other clause. APPENDIX INTERPRETATION 1. The definitions and rules of interpretation which apply in this agreement: “Accidental Damage” means unforeseen and unintentional damage to any Property, its fixtures and/or fittings, or its Contents caused by a Guest during a Booking. For the avoidance of doubt, this does not include wilful or deliberate action or inaction, Cosmetic Damage, Wear and Tear or Acts of Nature; “Acts of Nature” means (but is not limited to) earthquakes and weather-related events such as hurricanes and tornadoes; “Adjudication Service” means a mechanism used by us to resolve Property Damage related disputes between Hosts and Guests; “Booking” means, a confirmed stay that has been submitted to us; “Cancelled” means any Bookings which are cancelled before the Guest checks in and subsequently notified to us by the Host; “Charges” means any lawful charges levied against the Guest in respect of their use of the Property during the Booking; “Contents” means household goods and other personal Property contained within a Listing, including art, antiques and collectable items. For the avoidance of doubt, this does not include: a. animals including pets and livestock; b. currency, cheques, credit cards, postal orders, travellers’ cheques, money orders, crossed bankers’ drafts, current postage stamps, gift vouchers or tokens, customer redemption vouchers, travel tickets precious metal in bullion form, notes or securities c. jewellery, watches, gemstones, handbags, furs. unless in the case of b) and c) above, the items are stored in a locked safe inaccessible to Guests; “Cosmetic Damage” means damage that does not impact the likelihood of a Property receiving a Booking, or adversely impact the functionality of the Property’s fixtures and/or fittings, or its Contents. By way of example (but not limited to) damage that consists solely of scratches, scuffs, marks or dents; “Fees” means the charges or costs associated with completed transactions. “Group Company” means a parent, subsidiary or related company to us; “Guest” means both the lead guest who makes a Booking and any accompanying occupants; “Home Standards” refers to a set of standards and best practices that ensures a Listing is safe, fully functional and as advertised, including but not limited to: a. appropriate sleeping areas, hot and cold running water, and a functional sewage system; b. adequate protection of the Property, including locks and/or other security devices (as appropriate); and c. functioning utilities, such as Wi-Fi, air conditioning and heating (as advertised); “Host” (also “Client”) means an approved accommodation property advertiser who is advertising approved Listings on a recognised STR Platform; "Infestation" means the presence of pests, insects, rodents, vermin, or other unwanted organisms in or around the Property in numbers or circumstances that constitute a nuisance, health hazard, or property damage risk. This includes but is not limited to ants, cockroaches, bed bugs, fleas, mice, rats, wasps, bees, birds, bats, or any other creatures that have established a presence beyond occasional, isolated sightings. An infestation is characterised by evidence of breeding, nesting, feeding, or other signs of established habitation, and typically requires professional pest control intervention rather than routine maintenance; “Listing” (also “Property”) means any residential property (including but not limited to campervans, mobile homes, the dwelling itself and the immediate garden or yard directly surrounding the Property), which a Host has the legal and/or contractual right to offer to Guests, and which complies with Home Standards. For avoidance of doubt, Property does not mean boats, floating structures, docks, dock stilts, or other water-based, detached outbuildings, pools, spas, recreational facilities or non-residential structures. “Malicious Damage” means damage that is not Accidental Damage; “Platform” (or “STR Marketplace”) means any digital interface through which we provide our Services; “Property” see “Listing” definition; “Property Damage” means the damage caused to any Property, its fixtures and/or fittings, or its Contents, caused by the actions or inactions, whether accidental, deliberate or otherwise, of a Guest (or any accompanying occupants) during a Booking. For the avoidance of doubt, this does not include Cosmetic Damage and/or Wear and Tear; “Truvi” (also the “Company”) means Truvi Technologies Limited and/or any Group Company. Truvi shall also mean truvi.com and any other Truvi branded websites, web pages, mobile websites (collectively, the “Site”), and any mobile applications (the “App”) owned and or operated by Truvi; “Theft” means intentional stealing by a Guest from the Property during a Booking, as well as stealing that has occurred due to the actions and/or inactions of a Guest. For an incident of Theft to be raised under these terms, the Host must submit to us proof of the existence of the Content in the Property before the Booking (such as timestamped pictures or invoices) and proof of the absence of the Content during or after the Booking (such as videos or timestamped pictures). We also require the Host to file a police report and submit that as evidence to us. In cases where the Guest is not the alleged thief but is presumably at fault due to negligence, the same evidence mentioned above is required, along with proof that the Guest agreed to take preventive measures. “Wear and Tear” means the type of gradual deterioration to a Property’s fixtures and/or fittings, or its Contents which could reasonably be expected through normal usage over time. 2. Clause, schedule and paragraph headings shall not affect the interpretation of these terms. 3. A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established. 4. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.