The Airbnb Resolution Center is a nightmare for guest requests and fees. Here’s how to fix it.
It starts with a simple question.
“Can we check out at 1 instead of 11?”
Easy enough, right?
Except here’s what actually happens:
The request arrives in your Airbnb messages. Maybe you see it right away. Maybe you don’t.
You can’t answer immediately. You need to check with your cleaner, confirm availability, or figure out the fee. Meanwhile, more guest messages roll in.
You have to search through your messages when you can finally approve. You confirm the price, message the guest, and send a payment request through Airbnb’s Resolution Center.
The guest doesn’t see/can’t find the payment request, or just ignores it all together. So you send another message. And maybe another.
They finally find your message, but can’t figure out where to pay. More messages. More explaining. More waiting.
And after all that? You still have to figure out whether the guest actually paid.
And with Airbnb blocking access to guest phone numbers, there are fewer ways to resolve the confusion outside its system.
All this for a $40 late checkout.
Multiply that by every early arrival, pet fee, extra guest, and special request across your properties.
It’s not just frustrating. It’s hours of unnecessary work.
You’ve probably tried everything.
Saved replies. Spreadsheets. Notes to your cleaners. Endless reminders.
Maybe you’ve even stopped offering certain extras because managing the requests takes more time than they’re worth.
But here’s the real problem:
Airbnb messages are great for conversations. They’re not designed to be a request-management system.
And the Resolution Center handles payment requests, but it doesn’t organize all the decisions, approvals, and team coordination that happen before them.
Here’s how to fix it: outside tools that work WITH the Resolution Center.
If you need to take payments on the Airbnb platform, you need a companion tool. We’ve seen people build this as an Airtable, try and import their spreadsheet of requests into their PMS, and more. But here’s what we did: built a beautiful, guest-friendly portal that organizes, tracks and reports on ALL guest requests. We call it Empower my Resolution Center. And it’s a simple way to manage guest requests from start to finish, while keeping Airbnb payments exactly where they belong: on Airbnb.
Here’s how it works:
Guests browse extras and prices in one optional portal. Share your link in automated Airbnb messages. No back-and-forth to explain what late checkout costs.
Requests stay organized. See requests and approvals in one place.
Approve or decline with a click.
Your whole team stays informed. Cleaners, co-hosts, and property managers see the details they need.
Connected calendars stay updated. We can update your check in and checkout times in your Property Management calendars and cleaners’s calendar.
Designed to align with Airbnb’s policies: Participation is entirely optional, and guests can use temporary contact details, such as their Airbnb-provided phone number. Starting November 20, 2026, you can also choose to hide guest contact information from your view.
And the payment? That still happens through Airbnb’s Resolution Center.
The Host Co doesn’t replace Airbnb’s payment process or track Resolution Center payment status.
Instead, we organize the entire workflow around it, making it easier for hosts to manage requests and coordinate the next steps.
Built from five years of listening to hosts.
The Host Co has spent five years helping hosts and property managers organize and sell guest extras.
With tens of thousands of storefronts created, we’ve learned something important:
The hardest part of selling an extra isn’t the extra. It’s managing everything around it.
A late checkout should be a simple decision, not a dozen messages and a series of reminders.
That’s why we built Empower My Resolution Center.
More organized requests. Less chaos.
Airbnb’s Resolution Center remains the place for Airbnb guest payments.
The Host Co makes the process leading up to those payments easier to manage.
No more lost requests. No more guessing what was approved. No more wondering whether your cleaner got the message.
Just a simpler way to handle the extras your guests are already asking for.
Ready to tame the Resolution Center chaos?
Stop chasing guest requests. Start organizing them.
See how The Host Co works with Airbnb’s Resolution Center to make managing guest extras easier.
See Empower My Resolution Center in action
